Dennis is a seasoned professional with over 25 years of experience in credit union technology and operational leadership, currently serving as the Chief Operations Officer at Expedition Credit Union. His expertise in merging technology and operations has led to the creation of a cohesive unit dedicated to reinventing the credit union’s culture and processes, driving digital transformation and enhancing member experiences across all channels. Dennis's ability to leverage business intelligence for personalized member engagement and his strategic approach to rebuilding the contact center are testaments to his innovative mindset and leadership acumen.
Adept at vendor management and contract negotiations, Dennis excels in building trusted relationships with clients and negotiating vendor contracts to secure the best terms and performance. Dennis has a deep understanding of vendor products and services, coupled with strong organizational skills and a natural problem-solving curiosity. His strategic planning, assertive negotiation tactics, and commitment to ethical business practices ensure that clients’ best interests are always protected, making him a valuable asset in achieving successful negotiation outcomes.
