Becoming a Smarter Bank

Hyper-Efficient

Groundbreaking efficiency will be the hallmark of the Smarter Bank, driven by a combination of digital self-service, process automation and artificial intelligence.

Differentiated

To compete with non-traditional banks, the Smarter Bank will need to shrug off plain vanilla “sameness” and forget distinct competitive positions and segmented brands.

Data-Driven

Smarter banks will need to take inspiration from trailblazer organizations that know how to drive value by leveraging data to make better, faster and more informed decisions.

Opportunistic

Whether it’s M&A, talent carve-outs, new market entries or new lines of business, Smarter Banks will be the ones that know when to move and look for opportunities—particularly when the industry is inward focused and risk averse.

Fast

Forget annual planning cycles. Banks and credit unions that intend to survive in a technology-first era understand they are in a constant “release” environment and must continually balance structure with “getting stuff out the door fast.”