Completed vendor evaluation and selection ahead of 2025 sunset deadline. Reduced operational costs by eliminating dependency on specialized developers. Enhanced usability, improving workflows and employee satisfaction.
Solution: Digital System Selection
United Federal Credit Union (UFCU) found itself at a crossroads with its aging content management system (CMS). What once served as a reliable tool had slowly become a burden—inefficient, costly and unable to keep pace with the credit union’s evolving needs.
Cumulative savings of $10 million on vendor contracts. Streamlined operations, improved workflow and efficiency. Strategic initiatives resulted in expansion and membership growth.
Solution: Vendor Performance Management
WESTconsin Credit Union needed help to streamline vendor contract management, free up their internal team, and ultimately focus on delivering better services to members.
Saved the credit union over $5.4 million. Consistently maintained an efficiency ratio well below peers. Achieved 832% ROI.
Solution: Vendor Performance Management
Community Credit Union Florida realized it needed support managing its growing number of vendor contracts and relationships to better serve its members.
Saved the credit union over $1 million. Achieved 53% asset growth, 18% membership increase and 116% rise in total loans.
Solution: Vendor Performance Management
Recognizing the need for expertise in tracking, organizing, and storing vendor information, they engaged our expertise and services to ensure that SkyPoint passed its vendor management exam. The credit union did—with flying colors
Saved the credit union $5.5 million. Achieved ROI of 368%. Streamlined operations, improved
workflow and centralized vendor information.
Solution: Vendor Performance Management
More than a decade ago, Belco established a relationship with Maple Street (now Cornerstone Advisors), selecting the company for its unique combination of “white glove” vendor management services—particularly due diligence support—and its robust technology platform, now called Vendor Vault™.
Achieved a 19% savings all-in across the board. Launched a new Money-as-a-service technology (Maast) within a year after the negotation. Improved and restructured SLAs between client and vendor.
Solution: Contract Negotiation
Despite a long-standing relationship with its financial technology vendor, Synovus knew it needed to make some significant changes. Their existing core and ancillary systems contracts (15+ tech solutions) were coming up for renewal, and Synovus needed to reset its relationship with the vendor in order to set the stage for future innovation.
Saved TCB more than $1.14 million on a 5-year contract. Removed annual increase for the life of the contract. Enabled TCB to stabilize and more accurately budget digital account opening expenses for the next five years.
Solution: Contract Negotiation
Third Coast Bank’s leadership team knew they needed to evaluate their entire operations, including people, processes, and systems spanning 13 branches and 353 employees. Upon evaluation, the bank identified that a key area for success would be its digital stance.
Saved the bank $6.5 million through contract negotiations. Detailed preparation and planning enabled swift execution, a reduced risk profile, and faster value creation post-acquisition despite regulatory delays.
Solution: Contract Negotiation
Sunflower Bank recognized the need to mitigate any potential impact on both customers and staff due to the increased complexity and potential disruptions. With a goal to minimize these risks and ensure a seamless integration, the bank sought a partner who could bring industry expertise to the conversion process.
Achieved 33% pre-merger technology savings.
Solution: M&A
TruStone made the decision to engage Cornerstone for contract negotiations services. Working as an extension of TruStone’s team during the negotiations, Cornerstone’s goal was to focus on improving vendor relationships based on a fair, but aggressive market-based negotiation stance and best-in-class legal terms. This would ensure that TruStone would receive favorable contract terms and be able to negotiate from a position of strength.
Reduced average handle time by 30%, resulting in hundreds of thousands of dollars saved in resources annually. Improved efficiency and service quality. Increased employee retention and engagement.
Solution: Performance - Contact Center
Despite a long-standing relationship with its financial Hudson Valley Credit Union engaged Cornerstone Advisors to provide a Contact Center High-Performance Roadmap to first identify the root cause of the challenges the credit union was experiencing. FOUR key areas for improvement were identified.
Enhanced customer satisfaction through measurement best practices. Positioned itself as a digital leader in Connecticut. Leveraged business intelligence for data-driven decision making.
Solution: Performance - Digital Transformation
Despite their new technology and more robust capabilities, the GSB team soon realized that technology alone was insufficient to achieve their goals. They needed a digital transformation strategy that would enable them to maximize their new technology investment and put it to work to enhance performance throughout the entire organization.