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Digital Transformation Case Study

Guilford Savings Bank

Guilford Savings Bank building

Executive Overview

GSB has been a trusted financial institution since its establishment in 1875.  With eight branches and assets over $1.2 billion, GSB has earned a reputation for providing personalized banking services and fostering strong relationships with its customers.

Challenges

• Needed to establish a data governance and digital transformation strategy
• Needed a more comprehensive understanding of aspects of digital transformation
• Needed additional expertise to lead the initiative

Solutions

Digital transformation roadmap
Business intelligence strategy and governance 
Strategic planning and quarterly check-ins
• Digital account opening selection
Contract negotiations 
• Enterprise electronic signature advisory selection and implementation

 

Results Achieved

Hired

 

Hired mission-critical digital personnel to drive the transformation 

 

Enhanced


Enhanced customer satisfaction
through measurement best practices

 

Leveraged

 

Leveraged business intelligence for data-driven decision making

 

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