Digital Transformation Case Study
Guilford Savings Bank
Executive Overview
GSB has been a trusted financial institution since its establishment in 1875. With eight branches and assets over $1.2 billion, GSB has earned a reputation for providing personalized banking services and fostering strong relationships with its customers.
Challenges
• Needed to establish a data governance and digital transformation strategy
• Needed a more comprehensive understanding of aspects of digital transformation
• Needed additional expertise to lead the initiative
Solutions
• Digital transformation roadmap
• Business intelligence strategy and governance
• Strategic planning and quarterly check-ins
• Digital account opening selection
• Contract negotiations
• Enterprise electronic signature advisory selection and implementation
Results Achieved
Hired
Hired mission-critical digital personnel to drive the transformation
Enhanced
Enhanced customer satisfaction through measurement best practices
Leveraged
Leveraged business intelligence for data-driven decision making