Synovus Financial Corp. is a US-based financial institution with $65 billion in assets. The company operates in 263 locations across Georgia, Alabama, South Carolina, Florida, and Tennessee. Synovus offers commercial and retail banking, investment services, and wealth management.
Challenges
• Need to negotiate a more favorable internet banking system contract • Contracts had to be addressed across multiple business units • Wanted a “reset” of the vendor relationship for better responsiveness, support of future growth • Needed to break exclusivity agreement
